Return Policy

Effective Date: February 6, 2025

At LockdanaTech, customer satisfaction is of utmost importance. If you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure a hassle-free experience. We want you to shop with confidence, and we are here to assist you if you need to return an item.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 30 days of the original purchase date.
  • The product must be in new, unused condition, with all original packaging, accessories, and documentation.
  • The item should not be damaged, altered, or missing parts.

2. How to Return an Item

To initiate a return, please follow these steps:

  • Contact Us: Reach out to our customer service team at contact@lockdanatech.com or call (715) 779-5623 to request a return authorization.
  • Return Authorization: We will provide you with a return authorization number and instructions for shipping the product back to us.
  • Ship the Item: Package the item securely and send it back to the address we provide. The customer is responsible for return shipping costs, unless the return is due to a product defect or error on our part.

3. Refund Process

Once we receive the returned item and verify its condition, we will process your refund:

  • Refunds will be issued to the original payment method.
  • Please allow 7–10 business days for the refund to appear in your account after processing.

4. Non-Returnable Items

Certain products are not eligible for return, including:

  • Opened and used smart locks and commercial locks, unless they are defective.
  • Custom or special-order products that were made to your specifications.
  • Gift cards or downloadable software.

5. Damaged or Defective Items

If your product is damaged or defective upon arrival, please contact us within 7 days of receiving your order. We will provide a full refund or replacement at no additional cost to you. You may be required to provide images or other proof of the defect.

6. Exchanges

We do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order for the desired item.

7. Contact Us

If you have any questions or need assistance with a return, feel free to contact our customer service team:

LockdanaTech
34330 Weber Rd, Bayfield, Wisconsin
Phone: (715) 779-5623
Email: contact@lockdanatech.com
Website: lockdanatech.com